Sales & Store Policy

Returns and exchanges

We do not offer full returns on saddles or tack. There are no returns on saddles; we would be happy to offer you a store credit that will go toward your next order once your tack has been returned. All items must be returned within 5 days of the customer receiving the order. Tack must be unused. Items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail, as we cannot be held liable for any lost items in shipping.

If you want to exchange a tack item, you will be given a store credit which you will be able to use toward your next order or the order you want to exchange. You will receive your credit once we receive the tracking number for your return. For further questions, please contact us at corrie@optimumsaddleservices.com. Our shipping address is 1190 Canyon Drive, Guerneville, CA 95446.

Please note: All shipping costs for returns must be covered by the customer. If you have received a faulty or defective item, please contact us with the subject line Faulty Item at corrie@optimumsaddleservices.com.

Shipping

Most orders will ship within 3–5 days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, optimumsaddleservices.com cannot be held responsible for conditions beyond our control, such as severe weather or service interruptions. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

Pricing

Prices of goods, services and other charges displayed on the Optimum Saddle Services site are current at the time of display and order. Prices are subject to change without notice.

Privacy

See our Privacy Policy.

Limitation of liability

Optimum Saddle Services shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Optimum Saddle Services has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please contact corrie@optimumsaddleservices.com if you have further questions or concerns.