Returns & Exchanges
We do not offer full returns on saddles or tack. There are no returns on saddles; we would be happy to offer you a store credit that will go toward your next order once your tack has been returned! All items must be returned within 5 days of the customer receiving the order. Tack must be unused. Items that do not meet this criterion are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in shipping.
If you want to exchange a tack item, you will be given a store credit which you will be able to use towards your next order or the order you are wanting to exchange. You will receive your credit once we receive the tracking number for your return. For further questions please contact us at Corrie@optimumsaddles.com Our shipping address is 1190 Canyon Drive Guerneville Ca 95446
Please Note: All shipping costs for returns must be covered by the customer. If you have received a faulty/defective item, please contact us with subject line: Faulty Item to firstname.lastname@example.org
Most orders will ship out within the 3-5 days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, optimumsaddleservices.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
Prices of goods, services and other charges displayed on the Optimum Saddle Services site are current at the time of display and order. Prices are subject to change without notice.
Optimum Saddle Services is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Optimum Saddle Services Store website and governs data collection and usage. By using the Optimum Saddle Services website, you consent to the data practices described in this statement.
Limitation of Liability
Optimum Saddle Services SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF Optimum Saddle Services HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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